Privacy Policy
Last updated: June 2026
Short version: We only collect what we need to schedule your demo. Your data is stored in Canada, never sold, and never used to train AI models. You can ask us to delete it at any time.
Who we are
MyVoiceOps is a Canadian company providing AI voice and messaging services to small businesses in the Greater Toronto Area and across Canada. This privacy policy covers our marketing website (myvoiceops.com) — what we collect when you visit, contact us, or submit a demo request.
It does not cover data processed on behalf of our business clients through the MyVoiceOps product (their end customers' call data). That is governed by our client Data Processing Agreement.
What we collect and why
When you submit the "Book a demo" form, we collect:
- Name and business name — to address you correctly and understand your context
- Work email — to reach you to schedule the demo
- Phone number — optional, for scheduling follow-up
- Industry — to tailor the demo to your type of business
- Your message — any additional context you choose to share
We do not collect payment information, government IDs, or health information through this website. We do not use cookies for advertising or tracking. Standard server logs (IP address, browser type, page visited) are retained for security purposes and are not linked to your identity.
Legal basis and consent
By submitting the demo request form, you consent to us contacting you to schedule a demonstration of MyVoiceOps. This is the sole purpose for which we collect your information. We do not add you to marketing lists without a separate opt-in, in compliance with Canada's Anti-Spam Legislation (CASL).
Who we share it with
We share your submission with the following service providers, solely to deliver it to our team:
- Resend (email delivery) — your form data is transmitted to deliver the email notification to our team. Resend processes data in the United States under standard contractual protections.
- Google Cloud / Firebase — our infrastructure provider. Form processing runs in the northamerica-northeast2 (Montréal) region. Firebase is covered by Google's Data Processing Addendum.
We do not sell, rent, or trade your personal information. We do not share it with advertisers or data brokers.
Where your data is stored
Form submissions are processed and stored on Google Cloud infrastructure in Montréal, Canada. Email delivery passes through Resend's US-based servers under contractual data protection agreements. We do not maintain separate databases of demo request data beyond what arrives in our email inbox.
How long we keep it
Demo request emails are retained in our inbox for up to 24 months from the date of submission, or until you ask us to delete them — whichever comes first. If you become a client, your contact information moves into our client records under a separate retention policy you'll receive at onboarding.
Your rights under PIPEDA
Canada's Personal Information Protection and Electronic Documents Act (PIPEDA) gives you the right to:
- Access — ask what personal information we hold about you
- Correction — ask us to correct inaccurate information
- Deletion — ask us to delete your information from our records
- Withdrawal of consent — withdraw your consent to us contacting you at any time
To exercise any of these rights, email us at privacy@myvoiceops.com. We will respond within 30 days.
If you are not satisfied with our response, you may file a complaint with the Office of the Privacy Commissioner of Canada.
Ontario health sector (PHIPA)
If your business operates in Ontario's health sector (dental, medical, wellness, or similar), your use of MyVoiceOps as a product involves patient health information regulated under the Personal Health Information Protection Act (PHIPA). In those cases, a Data Processing Agreement is required before going live. Contact us at hello@myvoiceops.com to request one.
Security
Form submissions are encrypted in transit using TLS 1.3. Our infrastructure uses AES-256 encryption at rest. Access to form data is limited to MyVoiceOps team members who need it to schedule your demo. We do not use your data to train AI models.
Changes to this policy
If we make material changes to this policy, we will update the "Last updated" date at the top. We will not retroactively reduce your rights without notice.
Contact
Privacy questions, access requests, and deletion requests: